Ebike Warranty
Thank you for purchasing Ridstar Ebike!
This Limited Warranty covers any defects in hardware or firmware under regular use during the Warranty Period. And Ridstar dealers or Ridstar authorized partners will repair or replace, at no charge, products or parts of a product that proves defective because of hardware malfunction under regular use and maintenance.
To get help, email us at support@ridstar.net
This Limited Warranty is issued by Ridstar Bikes. The Limited Warranty begins from the original owner’s receipt or purchase date (whichever is later) and will be verified by Ridstar (“Warranty Begin Date”).
1.Who is responsible for the cost that happens during return or repair?
a) Within the warranty period, Ridstar is responsible for the cost of receiving products from users and sending the repaired product to users.
b) Return shipping fees since purchase shall be paid by the buyer if the product has no quality issues, or is confirmed workable by our after-sales engineers.
2.What does this limited warranty not cover?
This Limited Warranty does not cover any problem that is caused by:
a) Conditions,malfunctions or damage not resulting from defects in hardware or firmware.
b) If the problems happen when the warranty is expired, users can still contact Ridstar online support team or Ridstar dealers or Ridstar authorized partners to resolve issues at material cost(no labor cost required if the product is sold by Ridstar directly)
c) Product requested for warranty has no associated purchasing proof/invoice/receipt,or no authorized Ridstar dealers help to confirm
d) Abuse of online third-party marketplace store policy or Ridstar warranty policy terms will be excluded from getting official warranty service from Ridstar support team
Warranted Products
| Ridstar MN26 750W Unfoldable Fat Tire Mountain Ebike | one year warranty, including a 1-year warranty on the motor, battery, and charger. |
| Ridstar H20 Folding Electric Bike | one year warranty, including a 1-year warranty on the motor, battery, and charger. |
| Ridstar H20Pro Folding Electric Bike | one year warranty, including a 1-year warranty on the motor, battery, and charger. |
| Ridstar MN26 750W Unfoldable Fat Tire Mountain Ebike | one year warranty, including a 1-year warranty on the motor, battery, and charger. |
| Ridstar Q20 1200W Fat Tire Electric Bicycle | one year warranty, including a 1-year warranty on the motor, battery, and charger. |
| one year warranty, including a 1-year warranty on the motor, battery, and charger. | |
| one year warranty, including a 1-year warranty on the motor, battery, and charger. |